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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Tran

May 22, 2026

5  out of  5
rating by James Tran
"Marissa was super nice, informative, and helpful. I really appreciate her making the process easy for me."
We responded:
"We're thrilled Marissa could make the process smooth and easy for you, James. We'll be sure to pass along your kind words. Thanks for trusting us with your insurance needs!"
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Carrie Macomber

May 18, 2026

5  out of  5
rating by Carrie Macomber
"Update on 5/18/26 If I could give more than 5 stars I would! I just had the pleasure of speaking with Marissa, who called to do a quick check in to see how everything is going/if there were any changes, etc., and more importantly, to thank me for being a customer of theirs and to wis me a happy one anniversary with them!! Switching from Progressive to State Farm was a game changer in the sense that it's saved me so much money per month. I highly recommend going to Katie Carl's office for your needs! I cannot thank Forest enough for all of his help! At first we were texting, and he was answering all of my questions. Then when he and I spoke to finish up my policy, he was so pleasant to me on the phone. His customer service is spot on! My friend/co-worker had told me that she uses State Farm for her car and renters insurance. I was with Progressive, and I was paying way too much for my policy. By switching, I am saving 50 dollars a month, and I have better coverage! I love the State Farm on Willamette Street, and I am so happy to now be their customer :)"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Forest provided excellent service and helped you save money while improving your coverage. Welcome to the Willamette Street State Farm family —we’re so happy to have you as a customer! If you ever need assistance, don’t hesitate to reach out. 😊"
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Tina Milcarek

May 18, 2026

5  out of  5
rating by Tina Milcarek
"Marissa in Katie’s office has been very helpful and I really appreciate the personalized service and conversation."
We responded:
"Thank you so much for your kind review, Tina! We're happy to provide the personalized service and conversation you're looking for. We truly appreciate your business—please don’t hesitate to reach out if you need anything in the future."
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Sanchez Zavala

May 15, 2026

5  out of  5
rating by Sanchez Zavala
"just to simple saying great team very professional thank for the support!"
We responded:
"Thank you so much for your kind words! "
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samuel criteser

May 15, 2026

5  out of  5
rating by samuel criteser
"Super helpful and saved my behind when we got let go from another insurance provider!"
We responded:
"Thanks so much, Samuel! We’re really glad we could help when you needed it most. We appreciate the trust, and we’re here for you anytime."
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Abella Johnston

May 14, 2026

5  out of  5
rating by Abella Johnston
"This was the best experience I have had with an insurance Company This is my first vehicle I’ve had to put insurance on and forest Helped me with every step to try to find me a affordable, but reliable plan He explained every detail of my plan that I chose, and even gave me his opinion, not as a insurance rep, but as a normal human trying to afford their insurance. He listened And understood what it’s like to be young and trying to get the best affordable plan. Thank you."
We responded:
"Thank you so much for the wonderful review! We’re so glad we could help you each step of the way as you worked to find an affordable, reliable insurance plan. We want to take the time to explain the details clearly and truly listen to what you needed as a driver - because that matters. We really appreciate your trust!"
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Chris Jones

May 12, 2026

5  out of  5
rating by Chris Jones
"Had a great experience with Forest! Relatable and friendly! I would happily suggest that you reach out to this team if you're ever in need of great coverage! Cheers!"
We responded:
"We really appreciate the kind words! We're committed to being relatable and friendly, and we’re glad you had a great experience. Thank you for recommending our team- we’re here whenever you need help. Cheers!"
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DAjaegerBOMB71

May 8, 2026

5  out of  5
rating by DAjaegerBOMB71
"Katie was super nice and very helpful, I felt welcome and comfortable to ask questions if I had any and was all around a great individual to help me out. Great service."
We responded:
"Thank you so much for your kind words! We appreciate your business and the chance to get to know you! "
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Kirkeldrich Mojica

May 5, 2026

5  out of  5
rating by Kirkeldrich Mojica
"The agent I worked with was really helpful and down to earth. I appreciate her work and help"
We responded:
"Thank you so much for your feedback! We appreciate the chance to work with you. "
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charish tucker

April 24, 2026

5  out of  5
rating by charish tucker
"They have made this process so easy! Always so friendly and a pleasure to communicate with!"
We responded:
"Thank you for sharing your experience, Charish! We are grateful to have you as part of our State Farm community. "
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Megan Flanders

April 22, 2026

5  out of  5
rating by Megan Flanders
"After experiencing ongoing frustration with our previous insurance provider following some recent changes, we decided it was time to look elsewhere. After doing some research and reading positive reviews, we chose to work with Katie Carl at State Farm. From the start, we received prompt and helpful service. Forrest really listened to what we were looking for in our policies and presented options that fit our needs well. The follow-up call was informative and completely pressure-free, which we really appreciated. Every interaction with the office has been smooth and professional, and as an added bonus, we ended up saving money. Highly recommend!"
We responded:
"Thank you so much for this fabulous review, Megan! We are so glad your experience with us so far has been positive. We look forward to serving you for all of your insurance and financial services needs for many years to come. Thanks again! "
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Jessica Alegre

April 16, 2026

5  out of  5
rating by Jessica Alegre
"State Farm has never done me wrong. They have fair prices and actually seem to care about the people they insure. I am confident that if I had any issues they would be on it to do whatever they could to help."
We responded:
"You’re awesome, thank you for your feedback, Jessica! We will be here to care about you for years to come! "
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Sierrah Bettin

April 16, 2026

5  out of  5
rating by Sierrah Bettin
"They’re very helpful and easy to get set up with! Also everyone I’ve chatted with is super nice!"
We responded:
"Thank you so much, Sierras! We love working with you! "
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Craig Walla

April 14, 2026

5  out of  5
rating by Craig Walla
"Forest was able to efficiently provide a quotation for my rental condo. He explained everything clearly and professionally. I will utilize him for my future insurance needs."
We responded:
"Thank you so much for your business and your kind words, Craig! We appreciate having you as part of the State Farm family! "
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Natalie Brandt

April 10, 2026

5  out of  5
rating by Natalie Brandt
"Marissa at Katie Carl's office picked up immediately when I called asking for help with a homeowner's insurance quote. She was extremely responsive, helpful, and diligent. Thank you, Marissa!"
We responded:
"Thank you so much for your kind words and taking the time to leave us some feedback online, Natalie! We really appreciate you and are glad to be of service when you need us. "
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Kendra Snyder

April 9, 2026

5  out of  5
rating by Kendra Snyder
"I’ve had such a great experience with Katie Carl and her team!! From the start, they’ve been so easy to work with and genuinely helpful. Forrest has helped me figure out payment options when things felt stressful, walked me through life insurance for me, my spouse, and our 2½-year-old, gone over our policies to make sure we understand every part of the coverage we had, and answered all my questions without making it feel overwhelming. He even helped us submit for a rerate for our car insurance to try and lower our bill, which I really appreciated. It truly feels like they care and want to help—not just sell you something. Highly recommend Katie and her team! 🤍"
We responded:
"Thank you so much for your kind words, Kendra! We’re thrilled to hear that our team could support you and your family through the process with care and clarity. We truly appreciate your recommendation!"
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Steve Saxon

April 8, 2026

5  out of  5
rating by Steve Saxon
"Marissa does a great job with all aspects as a customer service representative - both she and Katie are a pleasure doing business with!"
We responded:
"Thank you so much, Steve! You are a pleasure to work with, and we are so grateful for your feedback and your business! "
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Kelly Bria

April 7, 2026

5  out of  5
rating by Kelly Bria
"Great guy. The agent let me know that they do indeed have insurance that covers sr22."
We responded:
"Thank you for your review, Kelly! So glad we could help you get the information you needed! "
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MARITZA

April 7, 2026

5  out of  5
rating by MARITZA
"I want to highly commend Forest for his exceptional professionalism and timing. He was incredibly prompt and respectful of my schedule, specifically calling me during my lunch break when I asked him to because he knew I was pressed for time and was the only time for me to discuss. Thanks to his efficiency, we were able to finalize my auto and renters insurance quotes quickly without any stress. I truly appreciate his attention to detail and his commitment to great customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear we were able to provide you with exceptional service and make the process smooth and stress-free. We appreciate your business! "
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Tyler Weaver

April 6, 2026

5  out of  5
rating by Tyler Weaver
"Forrest was very professional and helped me get my auto insurance on track"
We responded:
"Thank you so much for your kind words, Tyler! We aim to provide professional service, and we are so glad to have the chance to help with your auto insurance! "
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Lucina Woods

April 3, 2026

5  out of  5
rating by Lucina Woods
"Great clear communication!"
We responded:
"Thank you so much, Lucina! We are so glad to have you as part of our State Farm family! "
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Panocha River

April 2, 2026

5  out of  5
rating by Panocha River
"Very efficient service done by a friendly professional. Thank you again!"
We responded:
"Thank you so much! We appreciate your feedback and your support!"
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Mike Wheeler

April 1, 2026

5  out of  5
rating by Mike Wheeler
"I've had great experiences with Katie, Forest, and Marissa. All of them are knowledgeable, friendly, and helpful."
We responded:
"Thank you so much, Mike! We appreciate getting to work with fabulous people like you! "
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Brad Jacobson

March 26, 2026

5  out of  5
rating by Brad Jacobson
"Knowledgeable and thorough!"
We responded:
"Thank you so much, Brad! We appreciate your support!"
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NICOLE TRIAY

March 26, 2026

5  out of  5
rating by NICOLE TRIAY
"I had questions on both auto and life insurance for my daughter and Marissa was so patient and helpful. Great customer service, something that is hard to find these days. Ill definitely be asking for her when im ready to get life insurance."
We responded:
"Thank you so much for your kind words and for taking the time to leave a review, Nicole! We think Marissa is pretty great, and we'll be here to help you get your plan in place whenever you're ready. Appreciate you! "